Book Launch
“Exhausted by Strength” – A Bold New Voice in Resilience and Self-Discovery
Sunday, 27th July, 2025
Volta Place, Airport Residential, Accra
About the Event
The launch of Exhausted by Strength was more than a celebration — it was a shared moment of connection and reflection. Attendees described it as “a safe space where resilience was redefined.” The event was graced by Hon. Akwasi Oppong-Fosu, Board Chairman of the Ghana Investment Promotion Centre (GIPC), and Mr. Simon Madjie, CEO of GIPC, who jointly unveiled the book.
Exhausted by Strength is a powerful reflection on the hidden costs of resilience and the courage to pause. Through honest storytelling, it explores themes of hope, vulnerability, and renewal — reminding readers that true strength is found not just in endurance, but in knowing when to rest and rebuild.
Customer Experience
Scale Up 2024
Theme: Creating Customer Centric cultures; making price irrelevant
09 - 11th February 2024
Nyansapo Eco Resort, Moree, Cape Coast
About the Event
Customer Experience Scale Up 2024 was not just a corporate gathering — it was a movement to redefine how businesses connect with their customers. Under the theme “Creating Customer-Centric Cultures: Making Price Irrelevant,” the event explored how exceptional service and emotional connection can outshine price in driving loyalty and growth.
Through inspiring keynote sessions, practical workshops, and real business stories, participants discovered strategies to build customer-first cultures that thrive on trust, consistency, and empathy.
The event brought together leaders, entrepreneurs, and professionals from diverse industries, all united by one mission — to elevate the standard of customer experience in Ghana. Attendees left inspired to return to their organizations with actionable insights, renewed passion, and a shared belief that when customers feel valued, price simply fades into the background.
Customer Experience
Scale Up 2023
Theme: Driving Customer Experience with Employee Experience
Saturday, 11th February 2023
Labadi Beach Hotel, Accra
About the Event
Customer Experience Scale Up 2023 focused on one powerful truth — great customer experiences start with great employee experiences. Guided by the theme “Driving Customer Experience with Employee Experience,” the event created space for meaningful dialogue on how empowered teams become the foundation of lasting customer loyalty.
It brought together professionals across industries to share insights, real stories, and practical tools for aligning workplace culture with customer expectations. The atmosphere was energetic yet reflective — a blend of strategy, inspiration, and human connection.
Customer Experience
Scale Up 2022
Theme: Bridging the Gap between Customer expectation and experience
Saturday, 5th February, 2022
Erata Hotel, East Legon, Accra
About the Event
Customer Experience Scale Up 2022 focused on a critical conversation in today’s business world — “Bridging the Gap Between Customer Expectation and Experience.” The event brought together professionals from various industries to explore why customers often expect more than they receive and how businesses can close that gap through strategy, empathy, and consistent delivery.
It was a day of insight, reflection, and action, filled with thought-provoking discussions and practical takeaways. Experts and participants shared real experiences on how understanding customers’ evolving needs can turn everyday service into powerful brand loyalty.
Many attendees described the event as a turning point — one that reshaped how they view customer satisfaction, reminding them that success lies not only in meeting expectations but in exceeding them with every interaction.
Customer Experience
Scale Up 2021
Theme: Driving Customer Experience with Employee Experience
Saturday, 23rd January, 2021
ISPACE, Spintex, Accra
About the Event
Customer Experience Scale Up 2021 marked the beginning of a bold journey to redefine service excellence in Ghana’s business landscape. Focused on building a stronger understanding of the customer’s evolving needs, the event served as a wake-up call for organizations to move beyond transactions and create meaningful experiences.
With thought-provoking presentations, interactive discussions, and real-life case studies, the 2021 edition emphasized the importance of empathy, consistency, and leadership in shaping customer perception.
Participants described the event as both transformative and practical — a platform that challenged businesses to look inward, improve how they serve, and view customer experience not as a department, but as a company-wide culture.